Who we are:
We are a dynamic, multicultural and mission-driven healthcare social enterprise, located in the heart of Amsterdam. We help patients gain access to the latest medicines for f.e. oncological and neurological diseases that have been approved in another country but are not yet available in their own country.
Patients find these medicines via our website and contact us to organize the purchasing, importing and shipping with the help of our team.
As a Customer Support Agent, you will be part of our first line support team working directly with patients and relatives of patients to help them understand our service, on board with the right paperwork and place orders.
You will be dealing on a daily basis with patients, who have life-threatening and/or debilitating conditions. The ability to be resilient and consistent in your approach, while at the same time ensuring that empathy provided to the patient is very important.
Onboarding & First line support (70%)
Relationship management (15%)
Administration and communication (15%)
Knowledge, Skills & Experience
A pharmaceutical background or experience with supporting patients in a Health or MedTech startup will make you a stronger candidate.
We support 85 Countries so any other language abilities are a bonus.
Healthcare Customer Success experience.